If you have a dental emergency outside our opening hours please contact the number below.

Dental emergencies that can be seen on the below service are:

– Dental trauma

– Facial swelling

– Uncontrolled pain

Cheshire and Merseyside: 0161 476 9651

COMPLAINTS, COMPLIMENTS & SUGGESTIONS

In order to continue to achieve the very best possible standards of dental care, Cromer House Dental Practice smiles are committed to developing the services we offer and the staff at Cromer House Dental Practice would very much appreciate any compliments, comments or suggestions which can be made via our comments cards, book or  patient satisfaction questionnaires found in reception, all of which will be continuously reviewed and improvements will be implemented wherever possible. Emails may also be directed to: jessica.bastock@nhs.net

If for any reason you are not happy with the treatment received or would like to make a written complaint or suggestion this can be directed via email to our complaints manager Jessica Bastock at jessica.bastock@nhs.net. Our full complaints policy can be found in reception.

Our full complaints policy can be found in reception.

APPOINTMENTS POLICY

At Cromer House Dental Practice we strive to manage our appointment system as efficiently as possible to avoid delays in appointment times and minimise loss of surgery time through cancellations and failed appointments. Our full appointments policy can be requested at reception however we would appreciate if the following where adhered to.

– We ask that you arrive on time for your appointment.

– Please give the practice at least 24 hours notice if you are unable to keep your appointment.

– We may charge for missed appointments where we have not been notified (PRIVATE PATIENTS ONLY) depending on the reason for missing the appointment

– For NHS patients, If you miss appointments frequently without advising us, We may need to review future provision of treatment for you at the practice.

We thank you in advance.

PAYMENTS POLICY

The practice offers patients a range of payment options, including payment by cash, credit/debit card .Credit/debit card payments are processed by Barclaycard.

Our practice policy is that you are requested to pay for your treatment as each stage is completed, some private treatments require a 50% deposit to be paid prior to treatment starting and the remainder on completion, a receipt will of course be provided. Patients are reminded about our payment policy when they make an appointment.

For longer courses of treatment, you may be offered the option to pay for your treatment by instalments. Please ask your dentist for details.
Whenever a payment is taken, you will be given a full itemised and dated receipt.

If you would like to pay part of the full cost, the part payment will be accepted but you will be advised that the amount paid is not accepted as full-and-final settlement.

If you would like a statement following each payment this can be arranged upon request at reception.

Our full payments policy can be requested at reception